Cancellation & Return Policy
Cancellation & Return Policy
Last Updated: [Insert Date]
At Legacy Studio, we take pride in the quality of our products and your satisfaction. Please review our cancellation and return policy before placing an order.
1. Order Cancellation
-
Pre-shipment cancellations are allowed within 24 hours of placing the order.
-
To cancel, please email us at thelegacystudiobychhabra@gmail.com with your order number.
-
Once the order is shipped, it cannot be cancelled.
2. Return & Exchange Policy
We accept returns or exchanges only under the following conditions:
Eligible Conditions:
-
The product is damaged, defective, or incorrect.
-
You notify us within 48 hours of delivery.
-
The item is unused, unwashed, and in its original packaging with tags intact.
Non-Returnable Items:
-
Cut-length fabrics
-
Customized or personalized items
-
Products bought during sale or discount
-
Items showing signs of use or damage after delivery
3. Return Process
-
Email us at thelegacystudiobychhabra@gmail.com with:
-
Order ID
-
Photos of the product (in case of damage/defect)
-
-
Our team will review and approve your return request.
-
Once approved, you may need to ship the item back to us at your own cost unless the error was on our part.
-
Upon receipt and inspection, we will initiate a replacement or refund, as applicable.
4. Refunds
-
Refunds are processed within 7–10 business days after we receive the returned item.
-
Refunds will be issued to the original payment method.
-
In case of COD orders, refunds will be issued via bank transfer after confirming your bank details.
5. Exchange
-
Exchanges are offered for defective or incorrect items only, subject to availability.
-
If the replacement product is unavailable, we will offer a full refund.
6. Contact Us
For any return, exchange, or cancellation-related queries, contact:
Legacy Studio
Email: thelegacystudiobychhabra@gmail.com
Phone: +91-9049042605
Address: h2/15, Vikaspuri, New Delhi (110018)