Cancellation & Return Policy

Cancellation & Return Policy
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At Legacy Studio, we take pride in the quality of our products and your satisfaction. Please review our cancellation and return policy before placing an order.

1. Order Cancellation

Pre-shipment cancellations are allowed within 24 hours of placing the order.
To cancel, please email us at thelegacystudiobychhabra@gmail.com with your order number.
Once the order is shipped, it cannot be cancelled.

2. Return & Exchange Policy

We accept returns or exchanges only under the following conditions:

Eligible Conditions:

The product is damaged, defective, or incorrect.
You notify us within 48 hours of delivery.
The item is unused, unwashed, and in its original packaging with tags intact.

Non-Returnable Items:

Cut-length fabrics
Customized or personalized items
Products bought during sale or discount
Items showing signs of use or damage after delivery

3. Return Process

Email us at thelegacystudiobychhabra@gmail.com with:
- Order ID
- Photos of the product (in case of damage/defect)
Our team will review and approve your return request.
Once approved, you may need to ship the item back to us at your own cost unless the error was on our part.
Upon receipt and inspection, we will initiate a replacement or refund, as applicable.

4. Refunds

Refunds are processed within 7–10 business days after we receive the returned item.
Refunds will be issued to the original payment method.
In case of COD orders, refunds will be issued via bank transfer after confirming your bank details.

5. Exchange

Exchanges are offered for defective or incorrect items only, subject to availability.
If the replacement product is unavailable, we will offer a full refund.

6. Contact Us

For any return, exchange, or cancellation-related queries, contact:

Legacy Studio
Email: thelegacystudiobychhabra@gmail.com
Phone: +91-9049042605
Address: h2/15, Vikaspuri, New Delhi (110018)